1. Cancellations & changes
Plans change. Call or text (469) 463-6254 as soon as you know, and there is no charge inside these windows:
| Service | Free cancellation until |
|---|---|
| Sedan or SUV transfer | 24 hours before pickup |
| Hourly service or Sprinter | 72 hours before pickup |
| Motor coach, weddings, special events | 7 days before pickup |
Inside the window, the full fare (or the booked hourly minimum) is charged, and event deposits are not refunded. Time and address changes inside the window are accommodated whenever the vehicle is available. If we ever cancel on you for a reason within our control, you get a full refund.
2. Wait time
- Standard pickups: 15 minutes free from the scheduled time.
- Domestic flights: 45 minutes free from the moment your flight actually lands.
- International flights: 60 minutes free from landing, to allow for customs.
After that, wait time is billed in 15-minute blocks at the vehicle's hourly rate. If you are running late, a quick text saves you money: we can often re-time the pickup.
No-shows. If we cannot reach you and you have not met the vehicle 30 minutes after the pickup time (or after the airport grace period), the trip is charged in full. Always call us before leaving a pickup location.
3. DFW International Airport pickups
We track your flight, so early and late arrivals are handled automatically. Choose one of two pickup styles when you book:
- Curbside. DFW's terminal curbs are for active loading only, so your chauffeur stages nearby and pulls up the moment you text that you are outside with your bags. Keep your phone off airplane mode and look for the chauffeur's text with the vehicle description and exact door number.
- Meet-and-greet. Your chauffeur waits inside at baggage claim with a name sign, helps with luggage, and walks you to the vehicle. Ideal for first-time visitors, families, and executives. Included in your quote when requested at booking.
Departures: we plan pickup times around live traffic and current TSA recommendations, and tell you the pickup time we suggest.
4. Dallas Love Field pickups
Love Field routes pre-arranged limousine and black-car pickups to a designated area in Garage B, a short walk from baggage claim. Follow the airport's ground transportation signs; your chauffeur will text precise directions and the vehicle description as you land. Meet-and-greet at baggage claim is available on request.
5. Alcohol-free vehicles
Every YOT vehicle is alcohol-free, on every trip, for every passenger. Texas law allows passengers in for-hire vehicles to have open containers, but we choose not to operate that way: it keeps our vehicles immaculate and our chauffeurs focused on the road. Sealed bottles headed to an event ride in the cargo area as luggage. Passengers who appear severely intoxicated may be refused service for their own safety.
6. Smoking & conduct
- No smoking or vaping of any kind. The cleaning charge is $300 and the trip ends.
- Seat belts on, everyone seated while moving, and the chauffeur's safety instructions followed.
- Treat your chauffeur the way you would like to be treated. Abusive or unsafe behavior ends the trip without a refund.
7. Children & car seats
Texas does not require for-hire vehicles to carry child safety seats, but we recommend one for every child under 8 or under 4 feet 9 inches. Tell us at booking and we will have a rear-facing, forward-facing, or booster seat in the vehicle at no charge. A parent or guardian installs and buckles the seat; chauffeurs are not permitted to. Children count as passengers for vehicle capacity, and riders under 18 travel with a parent's or guardian's consent.
8. Pets & service animals
Service animals ride free, always. Other pets are welcome by prior arrangement in a carrier or on a blanket you bring. If the vehicle needs special cleaning afterward, the standard cleaning fee applies.
9. Luggage
| Vehicle | Passengers | Luggage |
|---|---|---|
| Executive Sedan | Up to 3 | 3 checked bags |
| Luxury SUV | Up to 6 | 6 checked bags |
| Executive Sprinter | Up to 14 | 14 checked bags |
| Motor Coach | Up to 56 | Under-floor bays |
Golf bags, skis, strollers, wheelchairs, and other oversized items are welcome. Mention them when you book so we assign the right vehicle.
10. Extra stops & route changes
A quick stop on the way is $25. Stops that take the trip well off its route, or several stops in a row, are billed as hourly service instead, which is usually the better deal for you. Ask your chauffeur or call us and we will tell you which applies before the meter changes.
11. Fees at a glance
| Item | Amount |
|---|---|
| Chauffeur gratuity | 20%, included in every quote |
| Wait time beyond grace period | Vehicle hourly rate, 15-minute blocks |
| Extra stop en route | $25 |
| After-hours pickup (midnight to 5 a.m.) | Surcharge shown on quote |
| Special cleaning | $250 minimum |
| Smoking or vaping | $300 |
| Damage to the vehicle | Repair cost, $250 minimum |
| Child seat | No charge |
| Meet-and-greet at the airport | Included when requested at booking |
Tolls and airport fees are already inside quoted airport and point-to-point rates. Nothing else is added without telling you first.
12. Lost & found
Left something behind? Call us right away. Chauffeurs check the vehicle after every trip, and we hold found items for 30 days. We will return items by courier at cost or hand them back on your next ride. We cannot be responsible for items that are not recovered.
13. Weather & safety
North Texas weather can turn quickly. If ice, flooding, or severe storms make a trip unsafe, we will call you to re-time it or cancel with a full refund. Chauffeurs may choose safer routes at their discretion, and we are not responsible for delays caused by traffic, road closures, weather, or airport operations.
14. Accessibility
Chauffeurs assist with boarding, luggage, and folding mobility aids on every trip. If a passenger uses a wheelchair or needs a lift-equipped vehicle, tell us at booking and we will arrange an appropriate vehicle through our network.